Emergency Room Redesign
To use the power of design to create a product, service or space that empowers communities.
Visiting the emergency room in the U.S. is one of the most terrifying experiences a person can go through.
Visiting ERs and first hand experience helped to illustrate how people are interacting with the infrastructure of a hospital and helped identified key pain points for doctors, nurses and patients.
In order to gather insights into patient’s experience in the Emergency Room, I conducted surveys to more than 50 people. These surveys became the base of how the journey mapping and how the problem got defined after the research.
Innovation in Healthcare is happening in silos. There are improvements that help the hospital’s infrastructure, simplification of billing services, and now universities are offering new undergraduate degrees where the focus is healthcare administration.
The Affordable Care Act (aka Obamacare) is attempting to change the way hospitals make money and how they are rewarded, which could lead at how a hospital operates on a day-to-day basis. Innovation in Healthcare is happening in silos.
Gathering all the pieces while doing research
Intended to understand what the patient is going through in the whole experience, this journey takes into account moments before and after getting to the ER.
They want to know what’s happening, if it’s treatable and if they will I die.
“I was anxious, scared that something would go so wrong”
“I was in excruciating pain and I had no idea what was wrong with me”
“ ‘It’ll just be a few minutes’ turned into a couple of hours with nothing happening”
They want to be comfortable in the space, with the room’s temperature, with the nurses and doctors.
“I was scared and in pain and was left alone for long periods of time”
“I felt worried, unsure of what was wrong with me upon arrival; I had to wait around 30-40min before seeing the doctor. After that it was tests, more waiting, more tests”
How a hospital works
A patient-centric product that decreases anxiety through a personal, transparent experience.